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REGISTRATION FORM

 

CLIENT DETAILS:
Title:

First name:
Last name:
House name/number:
Street:
Town:
Postcode:
Home Telephone:
Mobile:
Email:
Work Telephone:
ANIMAL DETAILS:
Animal name:

Species:
Breed:
Colour/Special Marking:
Microchip:
Date of Birth/Approximate Age:
Gender:Male Female Neutered:Yes No
Insurance:Yes No
Insurance Company:
Previous Veterinary Practice:

 

TERMS AND CONDITIONS:

Thank you for entrusting the care and attention of your animal(s) to the Point of Care, mobile veterinary clinic. Our commitment to you is to provide an excellent service, as stress free as possible, for you and your animal. This document outlines our practice terms and conditions. Some aspects may not be relevant to you and we request that you ask further clarification or explanation if required. In these terms and conditions ‘’we’’, ‘’us’’ and ‘’our’’ corresponds to Point of Care ltd.

Registration
In filling in the registration request form or registering by phone as a client you are requesting to change services from your previous vet to the Point of Care. By doing so you give us a permission to contact your previous vet(s) for any relevant history in accordance with the RCVS code of professional conduct. Obtaining these records is in the interest of your animal’s welfare to ensure we know about any current medical conditions, treatment being received etc. All new clients are encouraged to read carefully these terms and conditions. It is essential for us to maintain accurate records of our clients and patients. In order to do this we will periodically ask you to confirm the details we hold. If your details change please inform us as soon as possible so we can update it.

Treatment
Subject to our professional duties as professional surgeons, we reserve the right to make final decision of treatment.
Your animal clinical records, including radiographs, ultrasound scan records and laboratory test reports remain the property of Point of Care and will be kept under the terms of the Data Protection Act (1998). Although the clients are charged for the taking, diagnosis and advice of such radiographs and similar diagnostics, they do not buy ownership of them. In appropriate circumstances, copies can be forwarded to another veterinary surgeon. The client is entitled to see the records on request. If you require a copy for your personal use, a charge may be made at the rate for the administrative work.
We do operate a vaccination reminder system by email or text (as agreed with client); however, responsibility for the receipt of vaccinations on time is with the client. The Point of Care will not be liable for the cost incurred should a course require starting again due to vaccination being overdue.

Emergency service
Point of Care provides a 24 hour veterinary cover for our clients. Out of hours visits are charge when veterinary surgeon visits out of normal office hours (which are Mon, Tue, Thu and Friday 9am to 4.30pm, Wed 9am to 7pm and Sat 9.30am to 12pm) at the client’s/agent’s request. Out of hours charges also apply to calls made imminently prior to closure of normal office hours whereby the veterinary surgeon will not arrive at the premises until after the hours, assuming the veterinary surgeon is able to proceed immediately without hindrance. If the veterinary surgeon is unable to proceed immediately at this time, due to circumstances out of client’s/agent’s control, an out of hours charge will NOT be applied.
During out of hours call, the vet attending the call will be Katerina Clarke most of the time. On rare occasion, due to illness etc. a different veterinary surgeon may be covering any out of hours emergencies. The emergency fee for such cover will NOT vary to Point of Care fees.

Consent
Written signed consent for procedures is required in all cases of admission to the mobile clinic and any alterations will be agreed prior to action being taken. Consent is also required for the use of medications in species for which they are not licenced e.g. rabbits, sheep etc. In this case a consent form will be provided to allow this to be done without asking for specific permission in each and every separate case. This is required as the majority of veterinary drugs are not licensed for all species. We must then use drugs which have a proven activity and efficiency despite this lack of licence.

Prescriptions
In order to comply with RCVS regulations, we cannot supply medication on prescription without first seeing your pet.
Under DTI regulations you may request written prescriptions for your pet’s medications and these will be issued subject to fee. However, you will be responsible for sourcing these medications from a suitable supplier and should bear in mind that delay in the start of treatment may not be in the best interest of the welfare of your pet. We can only prescribe for animals under our care. The general policy of this practice is to re-assess an animal requiring repeat prescriptions not later than 6 months but this may vary with individual circumstances. The standard charge for re-examination is available on request.

Insurance
Point of Care strongly supports the principle of insuring your animal against unexpected illness or accident. Please be aware that it is your responsibility to settle our account and then reclaim fees from your insurance company. If Point of Care is to be paid by the insurance company, there will be additional claim administration fee payable to the practice; a client’s policy excess, costs not covered by the insurer and any costs later rejected be the insurer and claim administration fee would be paid be client. Insurance form administration in all other cases is provided free of charge by us and all claim forms will be dealt with promptly.

Fees
We aim to run a transparent pricing policy, with fair and competitive fees.
All fees, consumables and drug charges are subject of VAT at the current rate. Our fee level is determined by the time spent on a case and its difficulty; whether your requirements were out of hours, and according to the medicines, materials, and consumables used. This is addition to the visit charge (see exceptions). A detailed list of items charged is available for every consultation surgical procedure and treatment provided by us.
Fixed price quotations is made for procedures mentioned on our website for the mentioned procedures only.
Whenever possible we will give you an estimate of the cost of treatment, however, variations and complications may arise resulting in further costs being incurred.
There are occasions on which we incur costs on your behalf, such as tests performed at outside laboratories; these may be invoiced to you at a later date. However, if an accurate cost can be quoted prior to submission of the sample, payment will be required at the time.

Payment
Payment is required at the time of our services from all new clients, thus allowing us to maintain competitive fees. This arrangement will be reviewed after a period of six month. We offer a 5% discount for immediate payment at the time of treatment for all clients. No discount is available for additional purchases of drugs/consumables other than during a vet’s visit, and must be paid for at the time of ordering. To allow us to continue to provide a quality service, this condition will also apply to insured animals and it is the responsibility of the client to be reimbursed by the insurance company.
We do recognise that there will be exceptional circumstances where emergencies occur and payment at the time will not be possible. Of course such scenarios will be taken into consideration. For those exceptional cases where we attend without requesting payment at the time, an invoice will be left and the client is expected to pay at the earliest available opportunity and no later than 7 days from the date the work was carried out.
Invoices are sent within 48 hours of the visit via email. If you request the invoice being posted, there will be additional charge of £1.
Your account may be settled using cash, cheque, credit/debit card (Switch, Solo, Delta, Mastercard, Visa) or BACS (Bank Automated Credit Service).
In the event of non payment within 14 days, a reminder with copies of the outstanding invoices will be sent out by post and email. We reserve the right to charge an administration fee of 20% on balances which include invoices unpaid after 28 days. Further reminder will be send out by this point with copy of outstanding invoice plus this administration fee applied.
In non payment after 60 days, after due notice to you, we will exercise our statutory right to claim interest (5%) and compensation for debt recovery costs under the Late Payment legislation. Interest charge will be added to your account every month until the balance is paid in full. We may also inform other local veterinary practices that your account has been referred to the debt collecting agency. Any cheque returned to our bank as unpaid, and any Credit card payment not honoured will result in further charges being added in respect of bank charges and administrative cost.
Persistent late payment will result in the need for all fees to be paid for at the time of treatment or withdrawal of our veterinary services.

Inability to Pay
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter, as soon as possible with a member of staff. All discussions will be held in private and handled with discretion.

Complaints
We aim to offer all clients a professional, friendly and efficient service and we hope that you will be pleased with the work we do for you. However, if any difficulty arise, our approach is to be constructive. Every complaint will be taken seriously, will be investigated thoroughly and promptly, and remedial action will be taken as appropriate. If you have a complaint, please send it in writing to the directors, Ballagarraghyn Beg, Coast Road, Jurby, IM7 3ET. We would expect to resolve any problem to your satisfaction.

Feedback
We welcome and take into account any feedback given, whether positive or not. Please email or post yours in mail or on our Facebook page, we will be grateful to receive it.

Termination of Service
If you are unhappy with the treatment or progress on your animal, we can arrange for a second opinion from another veterinary surgeon at your cost. We may stop looking after your animals if you do not accept our advice; or fail to settle your account on time; or if we are prohibited by law from doing any further work on your matter; or if the relationship between you and us sadly break down; or if we no longer have the expertise. Under these circumstances we will serve notice in writing of imminent withdrawal of services. We will then invoice you for any work already done. We reserve the right to hold your animal’s records until all outstanding invoices and expenses have been paid. We will not entertain any clients who have outstanding accounts at other veterinary practices. We also reserve the right to refuse service to abusive/offensive customers.

I have read and agree to the terms and conditions


Please tell us, how did you hear about Point of Care?

 

FOR WEBSITE MADE ON THE BOAT

REGISTRATION FORM

 

CLIENT DETAILS:
Title:

First name:
Surname:
House name/number:
Street:
Town:
Postcode:
Main Phone Number:
Another Reachable Number:
Email:
ANIMAL DETAILS:
Animal name:

Date of Birth/Approximate Age:

Species:
Breed:
Colour/Special Marking:
Microchip:
Gender:Male Female Neutered:Yes No
Insurance:Yes No
Insurance Company:

 

TERMS AND CONDITIONS:
I have read and agree to the terms and conditions


Please tell us how did you hear about Point of Care?

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Surname: *

House Name/Number: *

Street: *

Town: *

Main Phone Number: *

Email: *

Animal Name: *

Species: *

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Insurance: *

Previous Veterinary Practice: *

I have read and agree to the terms and conditions: *

Please, can you tell us, where did you hear about Point of Care from?: *

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